The Nigerian Electricity Regulatory Commission (NERC) has taken a firm stand, instructing power distribution companies (DisCos) to rectify the unjust overcharging of Band B customers amidst the recent surge in electricity tariffs. In response to mounting complaints from non-Band A customers faced with the burden of a steep N225/KWh tariff, NERC’s directive aims to correct this discrepancy.
Despite the Federal Government’s decision to halt subsidies for Band A consumers, others were expected to maintain existing rates. However, DisCos’ system updates inadvertently led to erroneous charges for customers across various bands.
With a clear mandate, NERC has ordered DisCos to swiftly refund affected customers and ensure adherence to the newly approved Band A feeders, as stipulated in the April 2024 supplementary orders.
DisCos is obligated to publish the list of impacted Band A feeders on their websites and establish a portal by April 10, 2024, allowing customers to verify their billing bands using meter or account numbers.
Customers wrongfully billed at the new rate must receive refunds via energy tokens by April 11, 2024. DisCos are then required to furnish evidence of compliance by April 12, 2024.
NERC pledges to rigorously monitor compliance with these directives and extend support to all stakeholders as needed.
Amidst ongoing discontent over tariff hikes and the classification of certain customers under Band A, characterized by a 20-hour power supply, Nigerians persist in their protests against these measures.
