Restoring a Snapstreak can be tricky, but it’s definitely possible if you meet the right criteria. Here’s a step-by-step guide to help you get it back:
Step 1: Check if the Snapstreak expired
Before proceeding, make sure your Snapstreak actually expired. A Snapstreak is indicated by a flame emoji next to the contact’s name, along with a number showing how many days the streak has lasted. If that flame disappears, it means the streak was lost.
Step 2: Understand why the streak disappeared
Snapstreaks typically disappear if you or your friend haven’t sent snaps (not chats) within a 24-hour window. If either party failed to send a snap in time, the streak will end.
Step 3: Try to use Snapchat’s support system
If your Snapstreak was lost due to a technical issue or any reason outside of your control (like Snapchat’s servers going down), you can reach out to Snapchat’s support team. Here’s how:
- Open Snapchat.
- Go to your profile by tapping your Bitmoji or profile icon in the top-left corner.
- Tap on the gear icon in the top-right corner to go to Settings.
- Scroll down and tap I Need Help under the Support section.
- Select Contact Us and choose Snapstreaks from the menu.
- Report your issue, explaining why you believe the streak should be restored. Be polite and provide clear details (e.g., that the streak was lost due to a technical glitch or server issue).
Step 4: Be patient
Once you’ve submitted your request, it can take a little while for Snapchat to process your case and get back to you. In some cases, they may restore the streak, especially if there was a legitimate issue.
Step 5: Take preventative measures
To avoid losing a streak again in the future, make sure you’re both sending snaps (not chats) back and forth every 24 hours. You can also set reminders to make sure you don’t forget to keep the streak going.
If Snapchat doesn’t restore it, you’ll have to start a new streak. Sometimes, the best thing is just to keep the fun going and build a new streak with your friend!